Guest Cancellation Policy

If you (Guest) cancel a reservation, your refund amount is determined by your host’s cancellation policy and how close to your trip you are at the time of your cancellation. If you’d like to request a bigger refund from your host you can send a request through our Resolution Center. Any additional refund will be only at your host's discretion. In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.

Paxosbnb allows host to choose among five standardized cancellation policies (Flexible, Moderate,  Strict, ) that will enforce to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guest may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.

Paxosbnb will mediate at his own discretion when necessary, and has the final say in all disputes however your refund amount is determined by your host’s cancellation policy and how close to your trip you are at the time of your cancellation.

Flexible: Full refund 1 day prior to arrival, except service fees
 
  • Cleaning fees are always refunded if the guest did not check in.
  • The Paxosbnb service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Paxosbnb within 24 hours of check-in.
  • Paxosbnb will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.

Moderate: Full refund 5 days prior to arrival, except service fees

  • Cleaning fees are always refunded if the guest did not check in.
  • The Paxosbnb service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Paxosbnb within 24 hours of check-in.
  • Paxosbnb will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.

Strict: 50% refund up until 1 week prior to arrival, except service fees

  • Cleaning fees are always refunded if the guest did not check in.
  • The Paxosbnb service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Paxosbnb within 24 hours of check-in.
  • Paxosbnb will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.

Super Strict 30 Days: 50% refund up until 30 days prior to check in, except service fees

  • Cleaning fees are always refunded if the reservation is canceled before check-in.
  • The Paxosbnb service fee is non-refundable.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Paxosbnb within 24 hours of check-in.
  • Paxosbnb will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Paxosbnb for any other reason permitted under the Terms of Service.

Super Strict 60 Days: 50% refund up until 60 days prior to check in, minus service fees

  • Cleaning fees are always refunded if the reservation is canceled before check-in.    The Paxosbnb service fee is non-refundable.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  •  If there is a complaint from either party, notice must be given to Paxosbnb within 24 hours of check-in.
  • Paxosbnb will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Paxosbnb for any other reason permitted under the Terms of Service.